Privacy Policy

Effective Date: May 25, 2026

1. Introduction

At ORDERE, protecting your personal information and respecting your privacy is a core priority. This document outlines our practices regarding the collection, handling, and security of your details when you interact with our digital platform at ORDERE.CO.UK or use any of our online ordering services. We have prepared this policy to align with the latest 2026 UK data protection framework, including the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

2. Data Controller

The entity responsible for processing your personal data under this policy is ORDERE UK Limited, acting as the data controller.

Contact Details:

  • Full name of legal entity: ORDERE UK Limited
  • Email address: cs@ordere.co.uk
  • Postal address: Victory Business Centre, Somers Road North, Portsmouth, UK PO1 1PJ

3. The Data We Collect About You

Depending on how you use our platform, we may gather, store, and process various types of personal information, categorised below:

  • Profile & Identification Details: This comprises your first name, last name, user handle, or other unique identifiers.
  • Reachability & Contact Info: This covers your billing details, delivery locations, email address, and phone numbers.
  • Payment & Financial Information: This includes details of your bank account and credit/debit card information.
  • Purchase History: This tracks transaction records, payments made to and from you, and details of services or subscriptions you have acquired.
  • System & Technical Logs: This logs your IP address, authentication data, browser characteristics, time zone configurations, operating system version, and device type.
  • Activity & Platform Usage: This records how you browse our site, access our features, and utilize our online ordering solutions.

4. How We Use Your Personal Data

We only process your personal information when we have a valid legal basis to do so under UK law. In most cases, we rely on the following grounds:

  • Contractual Fulfillment: Where we must process your information to deliver the services you requested or to execute a contract we have entered with you.
  • Legitimate Business Operations: Where processing is required for our legitimate interests (or the interests of third parties), provided that your rights, freedoms, and privacy interests do not outweigh those needs.
  • Statutory Requirements: Where we are obligated to process or retain your data to comply with a legal mandate or regulatory standard.

5. Data Security

We employ rigorous administrative, physical, and technical safeguards designed to protect your personal details from accidental loss, unauthorized access, alteration, disclosure, or misuse. Furthermore, access to your data is restricted strictly to those employees, partners, and service providers who require it to perform their business duties under strict confidentiality agreements.

6. Data Retention

Your personal information is kept only for as long as is necessary to satisfy the objectives for which it was gathered, including satisfying legal, tax, accounting, or regulatory reporting standards. Under UK tax laws, we are required to retain fundamental customer identification and transaction records for six years after a business relationship ends.

7. Your Legal Rights (2026 UK GDPR Update)

Under UK data protection laws, individuals hold specific rights concerning their personal information. These rights allow you to:

  • Obtain a copy of the personal details we hold about you.
  • Rectify inaccurate or incomplete records.
  • Demand the deletion of your personal data under certain conditions.
  • Object to the processing of your data for specific purposes.
  • Request that we limit the processing of your details under specific circumstances.
  • Request the transfer of your information to another service provider.
  • Revoke your consent at any time where we rely on consent to process your information.

To exercise any of these UK GDPR rights, please get in touch with our team at cs@ordere.co.uk.

8. Third-Party Links

Our Platform may host links to external websites, plugins, or third-party digital applications. Interacting with these links or enabling integrations may permit external parties to collect or share information about you. We do not oversee or endorse these external sites and are not liable for their respective privacy policies.

9. Changes to the Privacy Policy

We review and update this privacy policy periodically to ensure ongoing compliance. This document was last revised in May 2026. To help us maintain accurate and current records, please update us if your contact or identification details change during your relationship with ORDERE.